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Capitec used Microsoft 365 Copilot for Finance for a reconciliation previously handled through numerous lookup formulas. The bank reports that one employee's process fell from six hours of weekly work to one minute per session. This is a specific workflow result, not a bank-wide average.
The University of Johannesburg runs MoUJi, an Amazon Lex-based assistant available through web, Messenger and WhatsApp. Its guest post reports reducing peak-period temporary agents from 120 to 60 and saving over R500,000. Generative AI extensions are discussed separately from these established chatbot results.
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