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Source checked means automated checks passed. Reviewed by Mario means personally checked. Summaries are AI-assisted; claims and results belong to the linked sources.

Resolve routine employee IT requests automaticallySource checked

REWE digital's Lumi answers employee questions from internal knowledge and creates support tickets when needed. t3n reports 8,000 to 9,000 monthly inquiries, with 58% resolved automatically. Adoption improved after the team introduced a recognizable name and avatar.

Azure OpenAI Service; GPT-4.1 Mini; Confluence; Jira; SharePointCustomer ServiceGermanysource:
7/10 brain cellsas of
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