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2 use cases
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REWE digital's Lumi answers employee questions from internal knowledge and creates support tickets when needed. t3n reports 8,000 to 9,000 monthly inquiries, with 58% resolved automatically. Adoption improved after the team introduced a recognizable name and avatar.
ANDRITZ captures expert interviews, videos and documents, then organizes the material in SharePoint with AI agents. Employees retrieve structured guidance for onboarding and operations. Microsoft reports 6,000 active Copilot users and 504 active agents, but no measured onboarding-time reduction.
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